How to download your Amazon Relay invoice
Carriers do not submit invoices to Amazon Relay. Amazon generates them, on a fixed weekly cycle, and posts them to the portal for download. Your job is to check them.
The pay cycle
The work period runs Sunday 00:00 to Saturday 23:59, and every load completed before that cutoff belongs to the week's invoice, which Amazon generates in the following days. Anything finishing after the cutoff — or whose delivery confirmation was recorded late — lands on the next invoice. That lag is the single largest source of loads that look unpaid when they are merely early.
→ When does Amazon Relay pay? covers the cycle in full and how to tell a rollover from a payment that is genuinely missing.
Getting the file
- Sign in to the Relay portal.
- Open the payments or invoices section and pick the work period you want.
- Download the payment file. Relay offers it as an Excel workbook and, in some accounts, as a CSV. LoadRecon accepts either.
As with the trips export, exact menu labels shift over time. Look for a list of weekly periods with a download control against each one.
What is in the workbook
Sheet 1 — Payment Summary. A sparse label-and-value layout rather than a
table: invoice number, invoice date, invoice total, work period, payment status,
payment date, pay term, carrier name and SCAC, scattered across the sheet.
LoadRecon scans it for those labels and uses the work period to establish the
Saturday cutoff. If the sheet is missing — as it is in the CSV export — the tool
infers the period from the invoice dates and says so on screen, because the
rollover labels are less reliable when the cutoff is a guess.
Sheet 2 — Payment Details. The real table, one header row and one row per
paid item:
| Column | Notes |
|---|---|
Trip ID |
Always T- prefixed here. Empty on standalone-load rows. |
Load ID |
Empty on TOUR rows — this is how tour rows are identified. |
Item Type |
TOUR - COMPLETED, LOAD - COMPLETED, or LOAD - CANCELLED. |
Start Date, End Date |
Formatted Jun 13, 2026 — a different format from the trips export. |
Base Rate, Fuel Surcharge, Tolls, Detention, TONU, Others |
The components of the line. |
Gross Pay |
The row total. |
The last few rows of the sheet are usually blank plus a grand-total row with
nothing but a Gross Pay figure. LoadRecon drops any row carrying neither a
Trip ID nor a Load ID, which removes them cleanly.
Why tour rows matter
On a multi-load tour, the TOUR row carries the base pay and the LOAD rows
carry only accessorials. Any reconciliation that looks only at rows with a
Load ID silently ignores that money and will never balance — in the sample this
tool was validated against, tour rows were 39% of the invoice total.
→ Why a Relay load shows a $0 base rate has the worked example and the numbers.
Disputes
Payment disputes are filed through the Relay portal and must be raised within 30 days of the invoice. LoadRecon shows that deadline in the invoice strip and marks the loads most worth a second look — completed loads, absent from the invoice, that finished well before the cutoff and so cannot be explained as rollovers.